Rising financial stress is exposing gaps in banks’ money management tools. As consumers compare support in high-stakes moments, fintechs are setting the standard with proactive, unified experiences—leaving reactive, fragmented bank offerings increasingly out of step.
Key Question: How can banks evolve financial wellness tools to better support consumers during periods of financial stress while protecting trust, engagement, and long-term monetization?
Key Stat: Fewer than half of US adults feel satisfied with their bank during negative life events such as job loss (35%), medical expenses (40%), or health changes (41%), per a July 2025 Jack Henry & Associates survey—underscoring a service gap that could prompt customers to switch.