While most companies didn’t entertain RMA service for the high-end RDNA 2 GPUs, Zephyr is offering replacements for these dead GPUs.
Numerous Dead RX 6800 and RX 6900 XT GPU Dies Showed By the Chinese GPU Manufacturer; Agrees to Replace Them
It’s surprising to see that someone has confirmed the RDNA 2 GPUs faced failure issues to such an extent. While dead GPUs are nothing new, the dead GPU chips aren’t reported that often. Zephyr, a Chinese GPU manufacturer, confirmed that there have been numerous cases of RDNA 2 GPU deaths, which weren’t entertained by several GPU vendors in China.
Most of these cases involved dead GPU dies, and there are a “large number” of cases where the vendors have reportedly refused to honor the warranty claims. The official account stated that they have never refused the RMA service and will continue to honor the RMA of dead GPUs, irrespective of how their GPU chips died.
This is the RMA manager from Xifeng. I’m aware that there has been a lot of skepticism online regarding our after-sales service, and it’s true that there have been cases where we did not handle things well. However, I want to make it clear that there has not been a single case where we refused warranty coverage due to a defective GPU core. In this regard, we have done our best to uphold the bottom line of GPU after-sales support.
Even with Navi 21 GPUs (the well-known RX 6800/6900 XT models that are prone to core bulging), despite many refusal cases from other brands, we replaced the GPU cores for users regardless of whether the issue was bulging or a short circuit. These defective cores are still stored in our warehouse. In fact, we receive GPUs with faulty cores for after-sales service on a daily basis.
Going forward, we plan to collaborate with another content creator to take some of these defective cores and turn them into commemorative items for a giveaway. Thank you all for your support. (Machine Translated)
– Zephyr
Be it bulging, short-circuiting, or cracking on the substrate, Zephyr is taking the responsibility to replace these GPUs for the customers, which is really appreciable. The company showcased a lot of dead RDNA 2 GPU dies on a tray, which mostly contain the GPU dies from high-end RDNA 2 GPUs such as Radeon RX 6800 and RX 6900 XT. Some of the dies are cracked, while others are bulged. Moreover, a video shows an RDNA 2 GPU die bulging, confirming that the issue is not as rare as it may seem.
News Sources: Bibili, via @unikoshardware
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