By Sahil Pandey
March 5 (Reuters) – Amazon’s (AMZN) cloud unit, AWS, said on Thursday it had launched an artificial intelligence-enabled platform that aims to ease access to care for patients and cut administrative work for healthcare providers.
The agentic AI-led platform, Amazon Connect Health, integrates with electronic health records that clinicians use for patient verification, appointment scheduling, compiling medical histories, clinical documentation, and medical coding, AWS said in a blog post.
It is designed to operate around the clock, booking appointments instantly and escalating complex cases to staff as needed. It leverages specialized learning techniques on healthcare-specific data sets and guidelines.
The platform undergoes multi-step evaluation of model performance for safety and accuracy, including clinician-in-the-loop driven checks. AWS said UC San Diego Health, which has deployed the tool, has reported saving one minute per call and reducing call abandonment rates by up to 60%. The system can transcribe doctor-patient conversations during visits, draft clinical notes for provider review in real-time, and generate patient-friendly summaries.
Amazon Connect Health uses a feature called evidence mapping that links AI-generated output to its exact source, like call transcripts and medical records, to ensure transparency. Amazon One Medical has used the documentation feature formore than a million visits, with strong clinician adoption and regular weekly usage.
(Reporting by Sahil Pandey in Bengaluru; Editing by Maju Samuel)