Update: Apparently a Ubisoft employee has now said on Reddit that post-launch support has not ended. Though it’s not clear when this issue will be resolved.
Rayman 30th Anniversary Edition was recently released and it is a nostalgic gem, however there are reports that if you play the Atari Jaguar and MS-DOS versions of Rayman it simply does not save your progress, which would be infuriating to say the least. Reddit user BenjyMLewis reached out to Ubisoft support regarding the matter and was told that post launch support for Rayman 30th Anniversary Edition has finished and that the issue won’t be resolved.
“We appreciate that you have sent us video showing the issue where when you reset the game, your progression got deleted within the process. We apologize for the inconvenience that was caused.
Within this issue, we would like to inform you that, we have now stopped post-launch support on this game, as our development team has moved on to other projects. We have no further updates planned for this title, so this issue will most likely remain in the game.
We understand that this is not the outcome that you are looking for. We hope you will still be able to enjoy your time playing and apologize for any inconvenience this may have caused.
Since there is no further action, we are going to close this ticket. Kindly note if you have encountered any other difficulties in the future with a different issue, please don’t hesitate to contact us – by re-opening this ticket or open a new ticket.”