This partnership will transform how more than 10 million people across Greece access urgent and everyday care. By embedding AI into the nation’s healthcare system, it will strengthen frontline services — easing pressure on hospitals, improving response times, and ensuring faster, clearer support for citizens nationwide.
New York, NY, Nov. 24, 2025 (GLOBE NEWSWIRE) — The Greek Government and Sword Health today announced a national partnership to build one of Europe’s first AI-powered front doors to healthcare, serving more than 10 million citizens. This initiative will make Greece one of the first countries in the world to launch such a system at national scale.
The collaboration will start by strengthening one of the country’s most critical health services: the new National Health Information Line (1566) — the first point of contact for millions of citizens with questions about navigating care. By integrating AI into its triage and coordination processes, the government aims to expand capacity, improve response times, and deliver more consistent support nationwide — while adding resilience to handle sudden surges in demand.
This technology is designed to work alongside the professionals behind these lines by relieving them of routine and high-volume tasks. By absorbing fluctuations in demand and guiding citizens more efficiently to the right services, it strengthens frontline teams and extends their capacity. Beginning with this critical touchpoint, Greece is laying the foundation for a national AI-powered health system that shortens wait times, eases pressure on hospitals, gives people clearer and faster access to care, and provides leaders with real-time visibility into emerging needs — creating a system built for today’s pressures and resilient for the future.
This ambitious transformation is led by Sword Intelligence, the AI Care Management division of Sword Health, created to help governments and health organizations scale their operations and manage every patient interaction. After proving its impact inside Sword Health’s own care operations, this marks its first deployment at a national level.
“This is a bold and visionary step for the Greek government and for Europe,” said Virgilio Bento, founder and CEO of Sword Health. “By combining AI’s transformative power with human empathy, Greece is pioneering a new model of care that expands access, relieves pressure on providers, and demonstrates how technology can truly serve humanity.”
Greece’s healthcare system combines a strong national infrastructure with the challenge of serving hundreds of rural and island communities. Meeting this demand with speed and consistency has become a national priority.