00:00 Brian
pulled out a picture from your slide deck and it was uh of some fancy-looking fancy-looking robots. And I made a joke out there on X this morning that Walmart is now is a tech company. You’ve moved over to the Nasdaq from the New York Stock Exchange for your listing. Walmart’s a tech company that also happens to sell eggs, produce, and bananas and and various other food and general merchandise items. What are your big tech investments you are making this year and how how will AI change your business this year?
00:27 Speaker B
Yeah, well, I I would put AI AI at the top of the list there. Uh we have our own platform for shopping, which we call Sparky, what you’re familiar with. And we’ve rolled that out in the last quarter and we’ve seen a couple of really promising um results related to that. One is roughly half the app users are engaging with Sparky in some way. And of those users that are shopping with Sparky, we see that their basket size is about 35% higher. And that’s because the the search results that they’re getting are much more contextual, they’re more personalized and more relevant to what they’re what they’re looking for. So we’re we’re excited about continuing to roll this out in the coming quarters.
01:21 Brian
How are you getting, I guess there’s some AI component here too as well, but how are you getting items to people’s housing, uh houses faster? Because it’s not only a Walmart story. I’ve some of your competitors, I’ll just say it. I mean, Amazon’s doing the same thing. But how are you doing it at Walmart? I I think the speed of delivery has increased dramatically over the past 12 to 18 months.
01:52 Speaker B
Yeah, that’s a it’s a great question, Brian. And I think it’s something that a lot of people when they look at agentic commerce or channel shift or things like that, they probably don’t emphasize enough. Being really good end to end in retail is is exceedingly complex. You take something like fulfillment, knowing where your inventory is and being time definite with when you can give that to a a customer or a member, is really important to that to that overall process. But what we’ve done is basically use our stores, our 5,000 stores in the US as distribution nodes for our customers. And so we’re able to fulfill from many of these stores to get the the items that they want in many cases to them in less than 30 minutes. So we continue to see that our speed of delivery is improving. And what we recognize is that when you move from a a two-day promise to a one-day promise, you see an appreciable increase in conversion. and you see the same type of increase when you go from one day to same day.